1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly displayed at checkout.
3. How long will it take to receive my order?
Most orders arrive within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We offer 30-day returns from the date of delivery. The raincoat must be unworn, unused, with original tags attached, and in new condition. Return shipping fees are the responsibility of the customer.
5. Are your raincoats truly waterproof?
Yes. All our raincoats feature high-quality waterproof materials with sealed or taped seams. Many models have a waterproof rating of 5000mm+ (water column). Please check the product description for specific waterproof and breathability ratings.
6. What materials do you use?
We use premium fabrics such as Polyester with PU coating, Ripstop nylon, and breathable waterproof membranes. Most jackets are lightweight, durable, and quick-drying. Full material details are listed on every product page.
7. Are the raincoats breathable?
Yes. Most of our raincoats are designed with breathable fabrics to reduce sweating, making them comfortable for daily use and light activity.
8. How do I care for my raincoat?
Machine wash cold on gentle cycle. Do not use fabric softener or bleach. Hang to air dry. Avoid ironing or dry cleaning to maintain waterproof performance. We recommend reapplying waterproof spray after multiple washes if needed.
9. Do you offer different sizes and fits?
Yes. We offer a wide range of sizes from XS to 3XL (and some plus sizes). Each product includes a detailed size chart. We recommend measuring your chest and comparing with our guide before ordering.
10. Do you ship internationally?
Currently, we only ship within the United States.
11. How can I track my order?
You will receive a tracking number via email as soon as your order ships. You can also track it in your account under “Order History”.
12. What if my raincoat arrives damaged or defective?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
13. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.